Photo of a person entering the indoor curbside pickup space in the Pollak Room

Our Curbside Pickup service provides a quick and easy way for you to get library materials. To use this service, place a hold on any library items that you would like to pick up, including books, blu-rays, and DVDs (including "Lucky Day" copies), new magazines, Rokus, and some equipment. See all of our holdable items.

Starting the day after you receive a notification from us that your hold is in, you can visit Curbside Pickup during any of the following days/times to pick up your checked-out items:

Monday–Thursday: 11:00am-7:00pm
Friday & Saturday: 9:00am-2:00pm
Sunday: 1:00-5:00pm

  • Enter through the door from the parking lot on the south side of the building, facing Village Hall. Look for a Curbside Pickup sign when you drive into the parking lot that will direct you to the door.

  • Please wear a mask and maintain physical distance from others and use the hand sanitizer station before you take your holds from the shelf.

  • Checked-out items are alphabetized by the patron's last name. Your item will be labeled with the first four letters of your last name, your first initial, and the last four digits of your library card number.

  • If you have a lot of items and need a bag, we will have bags available in the room.

  • Book Bundles, oversized items, crafts, and program pick-ups will still be placed on a table in the room.

How does curbside pickup work?

1. Place holds online or by phone.

You can place holds online at www.northbrook.info/catalog or call us at 847-272-6224. At this time, Curbside Pickup is only available to Northbrook library cardholders.

2. Wait to receive notification that your holds are in.  

Once you're notified your hold is in, starting the next day you can visit Curbside Pickup during any of the open hours. Checked out items can be picked up for seven days after receiving your notification.

3. Park your car and enter the building

When you arrive at the library, follow the signs to the south side of the library and park your car in a space. Please do not park in handicap spaces unless you have a disability license plate or placard.

4. Enter the building and retrieve your items.

Please wear a mask before entering the room, maintain physical distance from others, and use the hand sanitizer station before taking your holds from the shelves.

When you enter, look for your items on the shelves. Your items will be labeled with the first four letters of your last name, your first initial, and the last four digits of your library card number. 

A patron picking up their materials.

Frequently Asked Questions

Where is curbside pickup located?

As you drive into the parking lot, please park your car on the south/southeast side of the building, and look for the sign pointing to the door to enter the Pollak Room from the parking lot. The door is on the south side of the building, facing Village Hall. If you are at the main doors to the library, walk outside around the building to your left. Please do not park in handicap spaces unless you have a disability license plate or placard.

How long with my hold be available after I receive notification?

Starting the day after you're notified, you’ll have 7 days to pick up your items. We're checking out materials for 4 weeks, so you'll have up to one week to pick up your item and 3 more weeks to enjoy it. If you have an item on hold that you no longer want to pick up, please cancel your hold at www.northbrook.info/account or call us at 847-272-6224.

What can I put on hold for curbside pickup?

You can put holds on books, blu-rays, and DVDs (including "Lucky Day" copies), new magazines, Rokus, and some equipment. Please take a look at our list of holdable items to learn more.

How can I request items for curbside pickup?

Visit www.northbrook.info/catalog and place a hold on any items you would like to pick up. You can also place a hold by phone at 847-272-6224. When your hold is ready, you will receive an automated notification based on your account preferences. Once you receive this notification, you can pick up your item starting the following day. Starting the day after you're notified, you'll have 7 days to pick up your item. 

What times days and times are available for curbside pickup?

Monday–Thursday: 11:00am-7:00pm, Friday & Saturday: 9:00am-2:00pm, Sunday: 1:00-5:00pm.

How many days do I have to pick up my item?

Starting the day after you're notified, you'll have 7 days to pick up your item. 

Can I pick up items on foot or by bicycle? 

Yes! If you are picking up on foot or by bicycle, please maintain 6' physical distance from other patrons and watch for cars in the parking lot.

Will I need to leave my vehicle at any time? 

Yes, you will need to exit your vehicle to retrieve your items. Please maintain a safe physical distance and wear a face mask for your protection. If you require an accommodation, please call us at 847-272-2147 when you arrive for assistance.

Can I return items at the curbside pickup location?

Please use the drive-up bookdrops located near the west entrance of the building to return library materials. Learn more about returns.

Curbside pickup infographic