As we reopen the library, we are working hard to ensure a safe curbside pickup experience for patrons and staff. We are basing our capacity for curbside pickup based on safety guidelines. Curbside pickup is only available to Northbrook library card holders at this time. We appreciate your patience and understanding.
How does curbside pickup work?
1. Place holds online or by phone.
You can place holds online at www.northbrook.info/catalog or call us at 847-272-6224. Curbside pickup is only available to Northbrook library card holders at this time.
2. Schedule a pickup time.
Once you're notified a hold is ready, visit www.northbrook.info/curbside to schedule a pickup time or schedule by phone at 847-272-6224. Please do not schedule a pickup time until your holds are ready.
Pickups can be scheduled from Monday to Friday from 9:30am-12:00pm & 2:00-4:30pm, Saturdays and Sundays from 2-4:30pm, and Thursday evenings from 6:30-8:30om (starts 7/2)
3. Find your assigned pickup space.
On your scheduled day and time, follow the signs to the west side of the library and your pickup space.
4. Retrieve your items.
A paper bag with your items will be waiting in your pickup space.
Where is curbside pickup located?
As you drive into the parking lot, please follow the signs to pull up to the curbside pickup location on the west side of the building.
Will my current holds be available for curbside pickup?
Yes, any holds that are currently available will be available for scheduling a curbside pickup. If you have a physical item on hold that you no longer want to pick up, please cancel your hold at www.northbrook.info/account or call us at 847-272-6224.
What can I put on hold for curbside pickup?
You can put holds on books, blu-rays, and DVDs (including "Lucky Day" copies), new magazines, and Rokus. Consult our list of holdable items to learn more.
How can I request items for curbside pickup?
Visit www.northbrook.info/catalog and place a hold on any items you would like to pick up. You can also place a hold by phone at 847-272-6224. When your hold is ready, you will receive an automated notification based on your account preferences. Once you receive this notification, you can schedule your curbside pickup.
Please note that we have limited which items are available for pickup. Consult our list of holdable items to learn more.
How can I reserve time to pick up my items?
Please do not schedule a pickup time until your holds are ready. Once your holds are ready, visit www.northbrook.info/curbside to access the curbside scheduling tool. Next, you will select a day in time to pick up your items. You can also call 847-272-6224 to schedule a pickup day and time.
What times days and times are available for curbside pickup?
You can schedule any available 30-minute time slot Monday to Friday from 9:30am-12:00pm & 2:00-4:30pm, Saturdays and Sundays from 2-4:30pm, and Thursday evenings from 6:30-8:30om (starts 7/2)
What if I need to cancel my scheduled pickup time?
In order to manage demand, we package pickups the day before the pickup time. As a result, curbside pickups cannot be cancelled within 48 hours of their scheduled time. If you need to cancel a pickup outside of this 48 hour window, please call us at 847-272-6224.
What if I miss my scheduled pickup time?
Unfortunately, due to the volume of pickup requests, we cannot continue to hold items that are not picked up. Your items will be checked in the following day, and the holds will be cancelled
How many days do I have to pick up my item?
We will hold all items for seven days and we recommend scheduling pickup times no longer than a week in advance.
Can I pick up items on foot or by bicycle?
Yes! If you are picking up on foot or by bicycle, please maintain 6' physical distance from other patrons and watch for cars in the parking lot.
Will I need to leave my vehicle at any time?
Yes, you will need to exit your vehicle to retrieve your items. Please maintain a safe physical distance and wear a face mask for your protection. If you require an accommodation, please call us at 847-272-2147 when you arrive for assistance.
How will my items be provided to me?
Your items will be placed in a paper bag with a receipt and left in a numbered spot on tables. The items have been quarantined and have not been touched without gloves. When items are returned, we quarantine them for seven days before they can be reprocessed and checked out.
What happens if I have a pickup time schedule then receive a notification that more of my holds are ready?
The day before your scheduled pickup time, we will gather together all of the holds we have available for you and package them for pickup. You do not need to schedule an additional pickup time. Please note, however, that since we are preparing pickups the day before, we may not have all materials ready for your scheduled date.
Can someone else pick up my items for me?
Yes, we suggest that you include an alternate name for pickup when you schedule a time. Or call us at 847-272-6224 ahead of time to let us know who will be picking up your items.
Can I pick up items for another member of my household?
Yes, please list any additional members of your household that you want to pick up items for when you schedule a time. Please be ready with their names and library card numbers. Otherwise, please call 847-272-6224 ahead of time to let us know that you will be picking up for someone else in your household.
Can I return items at the curbside pickup location?
No, we will not be accepting any returns at the curbside pickup location.
You can return your library materials on the east side of the building, while the bins are open. If the bins are full for the day, we will ask you to return on another day. We appreciate your patience and remind you that we no longer charge fines for overdue items.